Company Name: Active Lessons
Represented by: EGAO CONSULTING
Contact Email: info@active-lessons.com
Location: Koka City, Shiga, Japan
Currency: JPY (Japanese Yen)
Nature of Service
Active Lessons is a digital training platform that offers downloadable products such as ebooks, guides, templates, and training programs focused on personal and professional development. All our products are digital and intended for individual, non-commercial use.
Delivery Policy
As these are digital products, access is immediate after payment. The customer will receive a download link or direct access to the content in their email or registered account.
Refund Policy
Digital Products
Since the products are downloadable, all sales are final, except in exceptional circumstances.
Refunds apply only if:
- You did not receive the product due to a technical error that we were unable to resolve.
- The file is corrupted and cannot be replaced.
- A duplicate payment was made.
- You have 7 days from the date of purchase to request a replacement.
No refund will be issued if:
- You have already downloaded the product and changed your mind.
- You did not read the product description carefully.
- You are experiencing compatibility issues not attributable to our system.
How to request a refund:
Send an email to info@active-lessons.com with your purchase details, the reason for the refund, and proof of purchase, if applicable.
Response times
Our team is committed to responding to all inquiries within 48 business hours. Response times may be longer on weekends or holidays.
Customer support
- Through the website contact form
- By email: info@active-lessons.com
Other terms
- All content is protected by copyright.
- Unauthorized use, redistribution, or sale is prohibited.
- We reserve the right to modify our policies at any time.